TABLE OF CONTENTS

Buying QUAY Prescription Eyewear

Where can I buy QUAY prescription glasses and/or prescription sunglasses?

• Bring a copy of your eyeglass prescription to select QUAY stores or an authorized dealer.
  • Prescriptions must be unexpired and contain all required information.
  • Contact lens prescriptions may not be used to order prescription glasses.
• QUAY prescription glasses are not available on QUAY.com as of 12/31/2024.
• For US and International locations, visit our Store Locator here. 

What type of prescription glasses can I order at QUAY stores?

• QUAY is happy to offer prescription glasses and prescription sunglasses in a wider range of prescriptions than ever before, now including progressives!
• A skilled optical stylist or Licensed Optician* will gladly help recommend styles that complement your prescription, your personal style, and lifestyle. *where applicable

I used to order QUAY prescription glasses as an all-in-one package.

• QUAY now offers you the ability to build the frame and lens packages that best suit your personalized needs.
• The same high-quality lenses and features are still available, and QUAY has introduced an expanded lens offering including progressives among other in-demand options.
• Now, you can work with one of our knowledgeable QUAY store team members to customize prescription eyewear for your unique eyewear needs.

What type of lenses do QUAY stores offer?

• QUAY offers an array of lens options including premium anti-reflective coatings, blue-light filtering technology, and thin, lightweight lens materials.
• A skilled optical stylist or Licensed Optician* will gladly help recommend lenses that best suit your visual and lifestyle needs. *where applicable

Can I order prescription lenses for my own QUAY or a prescription frame purchased elsewhere?

• Currently QUAY stores sell QUAY optical frames and complete prescription glasses only (QUAY frame and prescription lenses).
• To purchase prescription lenses only, find an optician or optometrist in your area. QUAY cannot guarantee that all optical providers will fill prescriptions in frames not purchased from their establishment.

I placed my order at a QUAY store. What’s next?

• You can expect to receive a shipping confirmation 1-2 weeks after your prescription has been validated.
• Orders can take a total of 2-3 weeks from the date of your purchase to arrive.

How do I check my order status?

Contact the store where you placed your order or email us at customercare@QUAY.com.

I don’t have a copy of my prescription. What do I do?

• Call your eye doctor to request a copy of your prescription or make an appointment to get your annual eye exam. You’ll need your prescription when you place an order.
• Visit a QUAY store to purchase your favorite styles and take to your doctor to have filled with your prescription.
• For more information, call your local QUAY store or reach out to customercare@QUAY.com.

How can my prescription data be used?

• QUAY stores do not keep physical copies of prescriptions.
• Prescriptions may be accessed under My Account after you’ve made a purchase by logging in here.
• Your prescription information is for reference purposes only.

 

 

Using Insurance to Buy QUAY Prescription Eyewear

What is vision insurance?

• Vision insurance is a health and wellness plan designed to reduce the cost of eye care and prescription eyewear.

Does QUAY accept vision insurance?

• QUAY is an out-of-network provider for all vision insurance plans, which means we don’t bill insurance plans directly. Customers that buy QUAY prescription eyewear and have a vision insurance plan with out-of-network benefits can submit their itemized receipt to their vision insurance for reimbursement.
• Select authorized dealers may be an in-network provider. For US and International locations, visit our Store Locator here.

How can I file for reimbursement?

1. Purchase your QUAY prescription eyewear at a QUAY store.
2. Log on to your vision insurance website and locate the reimbursement form. Consult with your vision care plan administrator for further questions regarding coverage.
3. Fill out and submit your completed reimbursement form with your itemized receipt.

If you need additional assistance, please email us at customercare@QUAY.com.

Does QUAY accept FSA & HSA for purchasing prescription eyewear?

• Absolutely! Simply present your FSA or HSA card, displaying a major credit card company, when placing your order. If you don’t have your card present at the time of purchase, simply hold onto your receipt to submit for reimbursement.
• FSAs and HSAs are tax-advantaged accounts that allow people to set aside pre-tax dollars to cover eligible healthcare expenses. What’s the difference? FSAs are only available through an individual’s employer benefit package, and any unused funds typically expire at the end of each year.
• In contrast, HSAs are available through private insurance plans and employer-sponsored benefit packages, and unused funds often roll over annually.

 

After Receiving Your New QUAY Prescription Eyewear

How do I adjust the fit?

• It’s normal for newly made eyewear to need adjustments or for eyewear to occasionally need adjustments due to normal wear.
• Prescription glasses and sunglasses are made with several components that can be adjusted to fit you best, including acetate frames and adjustable nose pads.
• Stop into one of our stores, and a skilled optical stylist* or Licensed Optician can help custom fit your new glasses. Find your nearest location here.

What do I do if I’m experiencing issues with my prescription glasses?

• It’s common to take a few days to adjust to a new prescription, but if you continue to have trouble with your new glasses:
• Visit or contact the QUAY store or authorized dealer where you ordered your glasses.
• For purchases made at a QUAY store, visit a local QUAY store and one of our skilled optical stylists and Licensed Opticians* are here to help! *where applicable
• For purchases made on QUAY.com prior to 12/31/2024, contact us at customercare@QUAY.com.

What is the Return Policy on prescription glasses?

• Purchases made at a QUAY store are subject to QUAY’s return policy. For QUAY store purchases, visit a store location or start your return online here.
• For purchases made at an authorized dealer, contact the purchase location to learn about their return policies.

What is QUAY’s warranty or guarantee on prescription purchases?

• QUAY’s warranty extends to 12 months from the purchase date to cover manufacturing defects. The warranty does not cover lost items, scratches due to normal wear and tear, or accidental damage. For full details, view our return policy.
• If you have issues with your prescription glasses, contact the store where you placed your order or email us at customercare@QUAY.com.
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