RX POST PURCHASE

After Receiving Your New QUAY Prescription Eyewear

How do I adjust the fit?

It’s normal for newly made eyewear to need adjustments or for eyewear to occasionally need adjustments due to normal wear.

Prescription glasses and sunglasses are made with several components that can be adjusted to fit you best, including acetate frames and adjustable nose pads.

Stop into one of our stores, and a skilled optical stylist* or Licensed Optician can help custom fit your new glasses. Find your nearest location here.

What do I do if I’m experiencing issues with my prescription glasses?It’s common to take a few days to adjust to a new prescription, but if you continue to have trouble with your new glasses:

o   Visit or contact the QUAY store or authorized dealer where you ordered your glasses.

o   For purchases made at a QUAY store, visit a local QUAY store and one of our skilled optical stylists and Licensed Opticians* are here to help! *where applicable

o   For purchases made on QUAY.com prior to 12/31/2024, contact us at customercare@QUAY.com

What is the Return Policy on prescription glasses?

Purchases made on QUAY.com in 2024 are subject to QUAY’s return policy.

Purchases made at a QUAY store are subject to QUAY’s return policy. For QUAY store purchases, visit a store location or start your return online here.

For purchases made at an authorized dealer, contact the purchase location to learn about their return policies.

What is QUAY’s warranty or guarantee on prescription purchases?

• QUAY’s warranty extends to 12 months from the purchase date to cover manufacturing defects. The warranty does not cover lost items, scratches due to normal wear and tear, or accidental damage. For full details, view our return policy.

• If you have issues with your prescription glasses, contact the store where you placed your order or email us at customercare@QUAY.com.